We're here to help

Have a question? Need help with your order or one of our jewelry pieces?

Our customer support team is here for you and will get back to you as quickly as possible.

📧 Contact us at: contact@charlesrene.com

If your request is about an order

To help us process your request faster, please include the following in your message:

  • Your order number
  • The email address used to place your order

This information will help us quickly locate your order and provide you with the best possible assistance.

Thank you for your trust. We look forward to helping you.

Frequently Asked Questions

Can I modify or cancel my order?

If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that there is only a very short window to make such changes, and they cannot be guaranteed.

For personalized items, unfortunately, it is not possible to modify or cancel an order once it is in preparation. We therefore recommend carefully reviewing your customization choices and shipping details before confirming your order.
Returns & Exchanges Policy

For any return or exchange request, please contact us and include photos of your unworn jewelry.

• Personalized jewelry (engravings, custom creations) and welded bracelets are non-refundable.

• For hygiene reasons, earrings cannot be refunded.

• You have 14 days from the date of receipt to request a refund.

• Return shipping costs are the responsibility of the customer. Standard shipping is sufficient, but we cannot be held responsible in case of loss of the return parcel.

• Exchanges are possible depending on stock availability.

• If an item is defective, you may return it for a refund within 14 days. An item is considered defective if it does not meet its intended use.
Shipping Fees & Delivery Times

Standard products (non-personalized): shipped within 5 to 10 business days after order confirmation.

Personalized products (engravings, custom creations): please allow an additional 4 to 6 business days for personalization, in addition to the standard shipping time.
I haven’t received my confirmation email — what should I do?

The order confirmation is sent automatically as soon as your purchase is confirmed. Please check your spam or junk mail folders if you can’t find the email.

If you still haven’t received it, please contact our team via our Contact page.
I haven’t received my order — where is it?

You can track your order here.

Check our Shipping page to see the estimated delivery times based on your selected shipping method.

Please note that business days do not include weekends or public holidays.

If your order hasn’t arrived after a delay of 1 to 2 business days, please contact us here so we can investigate and find a quick solution.
What are your jewelry pieces made of?

Our jewelry is made exclusively from high-quality materials:

• 18K gold plating
• 925 sterling silver
• Rhodium plating
• Solid 9K and 14K gold (depending on the design)
• Welded bracelets in 9K gold
• All our jewelry is nickel-free